While highly competitive on fees, Health Data Solution's goal is to be our clients’ best Value. Simply put, this means putting the most money in our clients’ pockets each month net after paying the billing fees. We staff for optimal cash collections, not be be able to charge the least. It makes little sense to save $40,000 a year in billing fees if in so doing you lose $200,000 in cash collections because your account was less than optimally staffed. Many billing companies reduce their rates by reducing service levels, usually in the "followup" and appeals areas-- the exact areas which can produce the greatest values for you. We would rather pass on an account than to compromise our service levels.
At Health Data, providing superior support to our clients is achieved by hiring, training and keeping the brightest, most qualified people in the industry. We recognize that our employees are both our most costly and most valuable asset. Only with a well-paid and motivated staff can our PTs receive the thorough service they deserve.
Since each PT group brings a unique situation to Health Data, our clients’ needs are individually considered when setting up an account and establishing a pricing level. We determine how to best support each group, assuring every Health Data Solutions client receives both a high quality and personal experience.
Because the therapist keeps more than $9 of every $10 collected by the billing company, it’s always in the PT's best interest to try to maximize collections rather than minimize billing fees.
About the "bargain" billing company.... and there are a few of them out there..... About half of our current clients came to us from other billing companies.
One came to us from a billing company that charged "per claim." That is, they got paid a flat price per claim, whether the claim paid or not. The result for the client? Not many claims got appealed or worked because there was no incentive to get it paid. This is also often the case with a "per-hour" inhouse biller.
One went with another cheaper billing company, but came to us when the contract ran out. The reason? The cheaper billing company was outsourcing much of the work overseas. So word to the wise, if another company is much cheaper, be sure you know which areas of your service they are cutting, and where they're sending the work to. Incidentally, this is standard practice for many of the biggest names in the billing world. So, while we might sound a little funny, it's just our good ol' USA southern accents.
Several of our clients have come from small local "firms" that are a single person operating out of their den. There's nothing wrong with that-- it's how we started ourselves-- but just make sure that your account is going to be covered for sick days, family vacations, and illness. These are the firms that are least likely to have remote access technology. And the ones that may go out of business in a couple of years when their software doesn't keep up with new ICD-10 and HIPAA 5010 transaction sets. There are firms out there preying on people who want to work-from-home and "make a lot of money" and are selling medical billing business opportunities. The folks buy in and their startups rarely last. We see about 80% go out of business in the first year, or they've got to find a day job to make ends meet.